Organisations respond better to disruption when knowledge is documented rather than concentrated in a few individuals.
During a crisis, organisations often discover that essential knowledge is held informally by a small number of people.
Institutional memory is not bureaucracy for its own sake. It allows teams to understand why decisions were made, what failed before and which relationships must be protected.
Resilient leadership turns experience into systems that remain useful after individuals move on.
UK airport gets green light to charge airlines more to use the hub, which is expected to mean higher fares…
A London shop selling goods designed for left-handed people was doing a brisk trade.
Dairy farmers are using cow showers and fans to protect cattle as hotter summers hit milk production.
Customers says they returned from their holidays to find their cars damaged and dirty.